Available support
There is someone to talk to when something breaks, with a short, clear response time.
Launch is not the end, it is the beginning. We stay by your side with support, maintenance, and improvements - so the system keeps running smoothly, and when you need it, there is someone to talk to.
overview
Software is not something you install and forget. Needs change, users are added, operating systems get updated, and sometimes a glitch just pops up at the worst possible moment. Without support, every small problem turns into a work stoppage.
We provide ongoing technical support - available for issues, maintaining the system, backing up and securing it, and adding improvements along the way. You keep working with peace of mind, because someone is responsible for keeping everything running.
what's included
Like insurance for your system - someone who keeps it always running and improves it along the way.
There is someone to talk to when something breaks, with a short, clear response time.
Updates, checks, and proactive fixes before they turn into a problem.
Regular backups and security monitoring so your data is always protected.
We add capabilities and improve the system as your needs evolve.
We keep an eye on the system to catch slowdowns and issues ahead of time.
We maintain both systems we built and existing systems of yours.
why olsi
Not the biggest, and that is exactly the point. A small, experienced team that takes personal responsibility for every line of code.
No middlemen and no sales reps. Quick answers and personal accountability for what we deliver.
We do not disappear after launch. The system keeps living, improving, and growing right alongside your business.
We have watched technologies come and go. We build systems that keep working long after the trends fade.
how it works
A transparent process where you see, approve, and stay involved at every stage - with no surprises along the way.
We understand the need and what is stuck today, with no commitment. You walk away with value from that very first call.
A specification document with the screens and the way it works. We review it together and approve it before any development.
We build, test thoroughly, and give you a beta version to try before it goes live.
The system goes live and starts working for you - and we are here for the road ahead with ongoing support.
faq
Yes. We learn the existing system and can take responsibility for it and its maintenance.
We work with response times defined in advance, based on the service level we agree on together.
You can go with on-demand support or a fixed monthly service package, whichever suits you.
Yes. Regular backups and security monitoring are an integral part of ongoing support.
Absolutely. Part of the support is developing improvements and expansions for the system along the way.